Shipping policy
Shipping Policy for Tayyib Collections
1. Introduction
At Tayyib Collections, we are committed to ensuring that your rare and sacred relics are shipped to you in a secure and timely manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of items purchased from our store. By making a purchase, you agree to the terms set forth in this policy.
2. Order Processing Time
Once your order is placed, we begin the careful process of packaging your item(s) to ensure their protection during transit. Please allow 3-5 business days for order processing before your item is shipped. Processing times may vary depending on the item and the volume of orders, particularly during peak seasons or special religious observances.
3. Shipping Methods and Delivery Times
Tayyib Collections offers various shipping methods through reputable carriers to ensure your order reaches you as securely and quickly as possible. Estimated delivery times vary depending on your location and the shipping method selected at checkout:
- Domestic Shipping (UK): Estimated delivery within 5-10 business days after dispatch.
- International Shipping: Estimated delivery within 10-30 business days after dispatch, depending on the destination country.
Please Note: These delivery times are estimates and are not guaranteed. Various factors, including but not limited to customs processing, shipping carrier delays, holidays, and unforeseen circumstances, may affect the actual delivery time.
4. Delays and Tracking
While we strive to meet the estimated delivery times, there may be occasions where your shipment takes longer than expected. We will provide you with a tracking number once your order has been dispatched so that you can monitor the progress of your shipment. However, please be aware that we cannot control delays caused by the shipping carrier, customs, or other factors outside our control.
5. Customs, Duties, and Taxes
For international orders, your shipment may be subject to customs duties, taxes, or other import fees levied by your destination country. These charges are not included in the item price or shipping cost and are the responsibility of the buyer. Tayyib Collections has no control over these charges and cannot predict their amount. It is recommended that you check with your country’s customs office to determine any additional costs before making a purchase.
6. No Refunds for Shipping Delays
By purchasing from Tayyib Collections, you acknowledge and agree that delivery times are estimates and that unforeseen delays may occur. We do not offer refunds, cancellations, or returns due to shipping delays. We understand that delays can be frustrating, but rest assured that we are committed to delivering your items as quickly and securely as possible.
7. Responsibility for Lost, Damaged, or Undelivered Packages
Once your order has been dispatched and handed over to the shipping carrier, Tayyib Collections is no longer responsible for the package. We are not liable for any loss, damage, or non-delivery of your package due to actions or inactions by the shipping carrier. This includes but is not limited to loss during transit, damage caused by the carrier, or failure to deliver to the correct address.
In the rare event that your package is lost or arrives damaged, you must file a claim directly with the shipping carrier using the tracking information provided. While we will assist you in any way possible to resolve the issue, Tayyib Collections cannot issue refunds or replacements for packages that are lost, damaged, or undelivered once they have been shipped.
8. Incorrect Shipping Information
It is the buyer’s responsibility to provide accurate shipping information at the time of purchase. Tayyib Collections is not responsible for packages that are undeliverable or delayed due to incorrect or incomplete shipping addresses provided by the customer. If a package is returned to us due to an incorrect address, the buyer will be responsible for any additional shipping fees to re-send the package.
9. Contact Information
If you have any questions or concerns about our Shipping Policy or the status of your order, please do not hesitate to contact us using our contact us page. We are here to assist you and ensure a smooth delivery process.